1. Registration and Login
There are several possible reasons why you might not be receiving the verification email. Please check the following or try the following methods:
  1. Make sure you have entered the correct email address.
  2. Check your spam or junk folder.
  3. Check if your email inbox is full. If it is full, you may not be able to receive new emails. Try clearing some space in your inbox.
  4. Review your email provider's filtering settings. The verification email might be blocked or marked as spam by your email provider. Check and unblock if necessary.
  5. If you are using a company email, contact your email system administrator to see if there are any email filtering or blocking settings in place.
  6. Ensure that your email service is functioning correctly. Try logging into the web version of your email or using the email app to check if you can send and receive emails normally.

If you are still unable to receive the verification email after trying the above steps, we recommend the following troubleshooting actions:
  1. Check your email settings for any issues. Try changing your password or other settings to see if you receive any notification emails.
  2. Attempt verification with an alternative email address. Sometimes, certain email service providers may have issues. Using a different email address may resolve the problem.
  3. Check if there are any server issues with your email provider. Server problems can sometimes prevent email delivery. Contact your email service provider for assistance.
You can directly use our "Forgot Password" feature to reset your password.
Below are the steps to change your password:

Step 1: Log in
Step 2: Click on "My Account" to access the "Account Information" and click "Change Password"
Step 3: Enter your current password and new password
Step 4: Click the "Confirm" button
Below are the steps to verify your account later:

Step 1: Log in
Step 2: Click on "My Account" to access the "Account Information"
Step 3: Click on the "Verify Account" button
Step 4: Click on the "Get Verification Code" button
Step 5: Enter the verification code and click "Confirm"
2. Ticket Purchase
All sold tickets and products are non-refundable and non-exchangeable.
If your credit card payment is declined, please check the following:
  1. Make sure thatthe credit card number, cardholder name, and expiration date you entered are correct.
  2. Make sure that you have entered the security code correctly (the three digits on the back of the card).

If your credit card payment is declined by the bank, please contact your card issuer to find out the reasonfor the decline. Some common reasons include insufficient funds, card restrictions, or fraud prevention measures. You may need to provide additional information to your card issuer to resolve the issue. If you are still unable to complete the payment, you can try using a different payment method or contacting the event organizer for assistance.
INCUTIX's ticketing services accept payment by credit cards (VISA, MasterCard, American Express and Union Pay) and digital payments (Alipay Hong Kong), subject to specific terms specified for each event.
After successful payment, the website will jump to the "My Order(s)" page. You can then check the "Bound Ticket(s)" and tickets (QR code) on the "My Account" page.
At the same time, your registered email address will receive an email containing the purchase receipt, and an email containing the ticket (QR code). You can present the QR code to usher before entering the exhibition.
3. Purchase Merchandise
Yes, you need to successfully register as an INCUTIX member before making a purchase.
All sold items are non-refundable, non-exchangeable, and non-cancellable. The organizer reserves the final decision on any disputes.
After successful payment, you will receive a receipt email with a QR code.
Bring this email to the INCUTIX Ticketing Office at INCUBASE Arena, 1/F, Anima Tokyo, 30 Canton Road, Tsim Sha Tsui, Hong Kong to collect your pre-ordered items.

If the above common issues still cannot solve your problem, please fill in the form at https://incutix.com/report-issue. So that we can assist you more quickly and accurately in resolving related difficulties.