FAQs
1. Registration and Login
1.1 I want to verify my email, but I am not receiving any verification email. What should I do?
There are several possible reasons why you might not be receiving the verification email. Please check the following or try the following methods:
If you are still unable to receive the verification email after trying the above steps, we recommend the following troubleshooting actions:
- Make sure you have entered the correct email address. Sometimes, an incorrect email address can prevent you from receiving the verification email.
- Check your spam or junk folder. Sometimes, the verification email may be mistakenly marked as spam and placed in the spam folder.
- Check if your email inbox is full. If it is full, you may not be able to receive new emails. Try clearing some space in your inbox.
- Review your email provider's filtering settings. The verification email might be blocked or marked as spam by your email provider. Check and unblock if necessary.
- If you are using a company email, contact your email system administrator to see if there are any email filtering or blocking settings in place.
- Ensure that your email service is functioning correctly. Try logging into the web version of your email or using the email app to check if you can send and receive emails normally.
If you are still unable to receive the verification email after trying the above steps, we recommend the following troubleshooting actions:
- Check your email settings for any issues. Try changing your password or other settings to see if you receive any notification emails.
- Attempt verification with an alternative email address. Sometimes, certain email service providers may have issues. Using a different email address may resolve the problem.
- Check if there are any server issues with your email provider. Server problems can sometimes prevent email delivery. Contact your email service provider for assistance.
1.2 What should I do if I forget my password?
You can directly use our "Forgot Password" feature to reset your password.
1.3 How can I change my password?
Below are the steps to change your password:
Step 1: Log in
Step 2: Click on "My Account" to access the "Account Information" and click "Change Password"
Step 3: Enter your current password and new password
Step 4: Click the "Confirm" button
Step 1: Log in
Step 2: Click on "My Account" to access the "Account Information" and click "Change Password"
Step 3: Enter your current password and new password
Step 4: Click the "Confirm" button
1.4 I didn't receive instant verification of my email during registration. How can I verify my account later?
Below are the steps to verify your account later:
Step 1: Log in
Step 2: Click on "My Account" to access the "Account Information"
Step 3: Click on the "Verify Account" button
Step 4: Click on the "Get Verification Code" button
Step 5: Enter the verification code and click "Confirm"
Step 1: Log in
Step 2: Click on "My Account" to access the "Account Information"
Step 3: Click on the "Verify Account" button
Step 4: Click on the "Get Verification Code" button
Step 5: Enter the verification code and click "Confirm"
2. Ticket Purchase
2.1 Can I cancel or refund my tickets?
All sold tickets and products are non-refundable and non-exchangeable.
2.2 How can I buy tickets through the Incutix platform?
After purchasing tickets, you can view and share the redemption code and bind it to your account. Once bound, you can log in to the website and present the QR code to usher before entering the exhibition.
2.3 Can I bind the same redemption code to different accounts?
No. Each redemption code can only be bound to one account. Users should complete the binding before the start of the event.
2.4 What should I do if my Visa/Mastercard/UnionPay payment is declined?
If your credit card payment is declined, please check the following:
- Make sure that the credit card number, cardholder name, and expiration date you entered are correct.
- Make sure that you have entered the security code correctly (the three digits on the back of the card).
If the above common issues still cannot solve your problem, please fill in the form at https://incutix.com/report-issue. So that we can assist you more quickly and accurately in resolving related difficulties.